City Hall move: Citizens have to pay attention to new locations and dates!

City Hall move: Citizens have to pay attention to new locations and dates!

From September 16, 2025, the residents' registration office and the city's social welfare office will not be at their usual location due to renovation work. The move is temporarily scheduled to last until September 25, 2025. The new premises are located at Luitpoldplatz 25. The residents' registration office, including the passport office and lost property office, can be reached in the middle town hall hall, on the first floor - there is an elevator. The social welfare office, on the other hand, was moved to the ground floor, directly into the first room on the left.

Important appointments can still be booked during this time. Loud Suroo Citizens can book their appointments either online via the homepage or directly via termine-reservieren.de book. If you want to show up without an appointment, you should be prepared for possibly longer waiting times. However, the PointID service, even for digital photographs, is not available during this time. Therefore, digital passport photos must be temporarily taken by certified photo service providers.

Inaccessible days

The offices will not be available on September 15th and probably on September 26th, 2025. It is advisable to regularly check for free appointments before the renovation work becomes public, as new places could be offered every day. This approach could be particularly beneficial for non-urgent matters, such as applying for an ID card.

Another note from Service Berlin is that for urgent matters, such as expired documents, it is possible to go directly to a Berlin citizens' office without booking an appointment in advance. Your concerns can be described at the information desk here. Concerns can be processed not only in the district where you live, but in all citizens' offices in Berlin.

Appointment booking made easy

Appointment booking is supported by the citizen hotline 115, where free bookings can also be made over the telephone. With this type of booking you receive a transaction number that serves as proof of the booking. When booking online, care should be taken to read the service description carefully and to meet the requirements for the service, as a booked appointment does not always guarantee the provision of the service if the requirements are not met.

Electronic appointment bookings are free of charge, although intermediaries are not recognized for appointment bookings. For matters with legal deadlines, confirmation of the booked appointment serves as proof of compliance with the deadline. If this deadline has expired, direct contact with the responsible court remains the best way to take further steps.

For deeper insights into the services and booking options, those interested can visit Service Berlin read up. Here you will find comprehensive information and tips on booking appointments, which will help citizens to find their way around the administrative system better.