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Regensburg shines: District is named Service Champion”!
On January 27, 2026, the Regensburg district will receive the “Service Champion” award for outstanding service quality and digital presence.
Regensburg shines: District is named Service Champion”!
On January 27, 2026, the Regensburg district was honored with the “Service Champion” award. This prestigious recognition was awarded by DISQTrust, a brand of the German Institute for Service Quality (DISQ), and recognizes the district's outstanding service quality and digital presence.
The evaluation was based on various criteria, including customer service, website and online service elements. The analysis particularly examined accessibility, service quality and the clarity and comprehensibility of the internet presence. The user-friendliness of the digital offerings and the satisfaction of citizens also played a decisive role.
Positive feedback and engagement
In a statement, District Administrator Tanja Schweiger emphasized the importance of good accessibility and friendly customer service. She emphasizes that functioning digital services benefit citizens. Managing director Maximilian Sedlmaier sees the award as confirmation of the commitment of the employees, who work every day to optimize the quality of the service.
The comprehensive analysis on which the award was based shows a high level of service and a convincing digital presence of the Regensburg district. The district's website impresses with its clear structure, understandable content and high quality of information. This makes it easier for citizens to access important data and services.
User-friendly online offers
The easy-to-find information and the clear digital processes, which enable users to navigate intuitively, were rated particularly positively. The well-structured contact options and the solution-oriented approach to citizens' concerns contribute to the high level of satisfaction.
The press release for this award was published on January 26, 2026, underscoring the importance of this achievement, which portrays the Regensburg district in a positive light. The “Service Champion” award not only recognizes the excellent work of the employees, but also strengthens the goal of further improving service.